We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Return Period:
You have 7 days from the date of receipt of your product to return the product that is eligible for a return.
Eligibility:
To be eligible for a return, the product must be:
- In the same condition as when you received it
(unopened, if applicable, with the original packaging, including accessories,
user manuals, warranty cards, brand seal, etc.). - The product is not damaged due to misuse or
mishandling. - The product is not part of the non-eligible categories.
If the item is defective, you are eligible for a full refund or exchange after the verification process. Any claims after the return period will be treated as a warranty claim.
Refund Duration:
Upon receipt of your returned item, kindly note that the return process may take up to 7 DAYS us to complete. Once the return processing is completed, it will take 7 to 14 business days for the refund to appear on your payment card statement or bank account.
How to Initiate a Return:
For items bought from Al Taheri Computers store:
- Bring the item to Our store with the original tax invoice
- Head to the any sales staff they will assist you to process a return.
For the items bought from online :
- Email your order details to [email protected] and our customer support team will reach out to provide you with the necessary return instructions
Non-Eligible Items:
The following items are not eligible for return or exchange if packaging is opened, or the item is been used:
- Accessories
- Toners and cartridges
- Software
- On demand products (product specially ordered for you)
- Assembled/customized desktop computers.
- Upgraded laptops as per your order.
Refund Process:
- Refunds will be processed within 7 to 14 business days after completing the return process
- Refunds will be issued to the original payment method: